FAQs

Q1 What are the benefits of having a VChics account?

  • Enjoy exclusive discounts and promotions if you have signed up for our newsletters.
  • Easily edit your personal and payment information.
  • View your order history.
  • View the status of your recent orders.

Q2 How do I register?

  • Firstly, click the account icon in the home navigation bar, then click the 'Create Account' link, and fill in your email address, password and name as required. Finally, click the 'create account' button.

Q3 I forgot my password, what should I do?

  • Click the account icon in the home navigation bar, then click the ‘Forgot your password?’ link. Follow the instructions to reset your password.

Q4 How do I track my order?

  • Once your order ships, you’ll receive a shipping confirmation email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.

Q5 Can I cancel or change my order?

  • To cancel the order, please contact our customer service as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

Q6 What payment methods can I use with my order?

  • Currently, we provide various payment methods (Paypal, Credit Card and so on). Please refer to the payment process page after completing the personal information. If you have any questions, please contact support@vchics.com.

Q7 Is it safe to purchase items on vchics.com?

  • Absolutely! it is safe to shop at vchics.com. All your personal information and credit card will be encrypted. Before confirming the transaction, our payment department will check whether there is fraud in each transaction to ensure your safety.

Q8 What shipping methods are available, and how much does shipping cost?

We provide the logistics services:

UNITED STATE AND OTHER COUNTRIES SHIPPING COST
  • Order over $99---Free shipping
  • Order $0-$39---Shipping fee $6.99
  • Order $39.01-$78.99---Shipping fee $8.99
  • Order $79-$98.99---Shipping fee $10.99
  • (It is applicable only to orders with total value after discount)
UNITED KINGDOM SHIPPING COST 
  • Order over $99---Free shipping
  • Order $0-$39---Shipping fee $5.99
  • Order $39.01-$78.99---Shipping fee $6.99
  • Order $79-$98.99---Shipping fee $8.99
  • (It is applicable only to orders with total value after discount)

Q9 Do you ship internationally?

  • Yes! We currently ship to most countries in the world. You can double-check on the shipping page.
  • If you can't select your country on the shipping page, kindly send us an email and we'll do our best to get you a pair you.

Q10 How can I track my order?

  • We will send you a shipping confirmation email with your tracking number as soon as the order is sent.

Q11 How long will it take to get my order?

  • Processing time usually takes between 5-9 business days but may take longer due to a high volume of orders.
  • Shipping time also can vary from region to region, but delivery will occur within approximately 1-2 weeks. For more information, please visit our shipping page.

Q12 How do I change my address once an order has been placed?

  • Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

Q13 What conditions need to be fulfilled to return an item?

  • Your items are unworn, undamaged, in re-sellable condition (except swimwear, underwear, panties, bags, and accessories), and in their original packaging.
  • Your return request can be achieved for the issues of quality, size, and color only.
  • Your return request is submitted within 14 days of receiving your original order.
  • Please note:
  • - Any orders that have already been packed or shipped cannot be canceled.
  • - No returns can be made on products sold at a discount or clearance.
  • - VChics is not responsible for the return process.
  • - VChics reserves the right to refuse returns that do not meet these criteria.
  • For more information, please visit our return page.

Q14 How to get a coupon code?

  • Subscribe to our newsletter and you can get a 6% off coupon. After subscribing, you can use the discount code: NW6 at checkout.

Q15 How to use a coupon code?

  • Copy the coupon code. Then, go to the shopping cart page, paste the code in the discount bar and click Apply.

Q16 WHY ARE TAXES AND FEES CHARGED?

  • According to the requirements of tariff law, all goods imported into EU countries and the United Kingdom are subject to a tax up to 20%.

Q17 HOW ARE TAX CALCULATED??

  • Tax is calculated based on the total value of the orders after deducting any discounts. You just need to pay 10% and the rest will paid by VChics. The tax charged on your order will be displayed at the checkout stage Once you confirm your shipping details.

Q18 IS THE TAX REFUNDABLE?

  • If you have contacted our customer service and communicated the return/refund, the corresponding business tax will also be refunded to your original payment method account.
  • If you still have any question, please contact us directly at email support@vchics.com.

Q19 HOW DO I GET MY GIFT?

  • When your order is over $119, please add the gift to the cart with your checkout.