Standard Shipping For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item, and thus please choose an address that someone is available to receive the package during business hours.
Do you ship internationally?
Yes, we do offer worldwide shipping! (Excluding Thailand, India, Brazil, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire, they are not included in the scope of delivery.)
Import taxes and duties:
Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers. (Such as UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.
UNITED STATE AND OTHER COUNTRIES SHIPPING COST
Order over $119---Free shipping Order $0-$39---Shipping fee $6.99 Order $39.01-$78.99---Shipping fee $8.99 Order $79-$118.99---Shipping fee $10.99 (It is applicable only to orders with total value after discount)
UNITED KINGDOM SHIPPING COST
Order over $119---Free shipping Order $0-$39---Shipping fee $5.99 Order $39.01-$78.99---Shipping fee $6.99 Order $79-$118.99---Shipping fee $8.99 (It is applicable only to orders with total value after discount)
How long does shipping normally take?
1.Normal Products Receiving Time=Processing Time+Shipping Time
Processing Time: 5-9 Business Days
Shipping Time: 7-15 Business Days
2.Pre-order Delivery Time= Test time+ Stocking time+Shipping time
Test Time(products sale test online): 3-5 Days
Stocking Time: 10-12 Days
Shipping Time: 7-15 Business Days
Shipping time (Business days)
The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
How can I get my track&trace code? Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
How do I track my order?
For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through:www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking tool: www.17track.net
Why do I have to pay the standard shipping fee for my order?
Free standard shipping is applicable only to orders with a total value (after discount) over USD 119 under normal circumstances.The shipping cost of the return and exchange shall be borne by the buyer.
Import Taxes & Duties
Some countries outside the United States may require import tax, duties, and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Still not getting your answers? Email us anytime at email@example.com You can even contact us on Facebook.
Q1 What are the benefits of having a VChics account?
Enjoy exclusive discounts and promotions if you have signed up for our newsletters.
Easily edit your personal and payment information.
View your order history.
View the status of your recent orders.
Q2 How do I register?
Firstly, click the account icon in the home navigation bar, then click the 'Create Account' link, and fill in your email address, password and name as required. Finally, click the 'create account' button.
Q3 I forgot my password, what should I do?
Click the account icon in the home navigation bar, then click the ‘Forgot your password?’ link. Follow the instructions to reset your password.
Q4 How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
Q5 Can I cancel or change my order?
To cancel the order, please contact our customer service as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.
Q6 What payment methods can I use with my order?
Currently, we provide various payment methods (Paypal, Credit Card and so on). Please refer to the payment process page after completing the personal information. If you have any questions, please contact firstname.lastname@example.org.
Q7 Is it safe to purchase items on vchics.com?
Absolutely! it is safe to shop at vchics.com. All your personal information and credit card will be encrypted. Before confirming the transaction, our payment department will check whether there is fraud in each transaction to ensure your safety.
Q8 What shipping methods are available, and how much does shipping cost?
We provide the logistics services:
Standard Shipping: For all postal countries, orders over $119 can be exempted from the Standard Shipping fee.
Order $0-$78.99, Customers need to pay $6.99 for the Standard Shipping.
Order $79-$118.99, Customers need to pay $8.99 for the Standard Shipping.
Q9 Do you ship internationally?
Yes! We currently ship to most countries in the world. You can double-check on the shipping page.
If you can't select your country on the shipping page, kindly send us an email and we'll do our best to get you a pair you.
Q10 How can I track my order?
We will send you a shipping confirmation email with your tracking number as soon as the order is sent.
Q11 How long will it take to get my order?
Processing time usually takes between 5-9 business days but may take longer due to a high volume of orders.
Shipping time also can vary from region to region, but delivery will occur within approximately 1-2 weeks. For more information, please visit our shipping page.
Q12 How do I change my address once an order has been placed?
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Q13 What conditions need to be fulfilled to return an item?
Your items are unworn, undamaged, in re-sellable condition (except swimwear, underwear, panties, bags, and accessories), and in their original packaging.
Your return request can be achieved for the issues of quality, size, and color only.
Your return request is submitted within 14 days of receiving your original order.
- Any orders that have already been packed or shipped cannot be canceled.
- No returns can be made on products sold at a discount or clearance.
- VChics is not responsible for the return process.
- VChics reserves the right to refuse returns that do not meet these criteria.
For more information, please visit our return page.
Q14 How to get a coupon code?
Subscribe to our newsletter and you can get a 6% off coupon. After subscribing, you can use the discount code: NW6 at checkout.
Q15 How to use a coupon code?
Copy the coupon code. Then, go to the shopping cart page, paste the code in the discount bar and click Apply.
Q16 WHY ARE TAXES AND FEES CHARGED?
According to the requirements of tariff law, all goods imported into EU countries and the United Kingdom are subject to a tax up to 20%.
Q17 HOW ARE TAX CALCULATED??
Tax is calculated based on the total value of the goods after deducting any discounts. You just need to pay 10% and the rest will paid by VChics. The tax charged on your order will be displayed at the checkout stage Once you confirm your shipping details.
Q18 IS THE TAX REFUNDABLE?
If you have contacted our customer service and communicated the return/refund, the corresponding business tax will also be refunded to your original payment method account.
If you still have any question, please contact us directly at email email@example.com.